Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for dog owners and enthusiasts aged 18 years or older who reside in our service areas (excluding Asia and remote regions). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on dogsuppliesus.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our:

• Premium dog foods (Dry, Raw, Freeze-Dried, Air-Dried)
• Nutritious treats (Dental, Jerky, Soft & Chewy)
• Engaging toys (Chew, Interactive, Plush)
• Essential supplies (Bowls & Feeders, Cleaning & Potty, Grooming)

While we strive for accuracy, slight variations in color or packaging may occur. Product images are for illustrative purposes only.

2.2 Product Safety

All products are designed for canine use. We recommend:

• Supervising your dog with new toys
• Following feeding guidelines for foods and treats
• Consulting your veterinarian for dietary changes

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email
2. We process orders within 1-2 business days
3. You’ll receive shipping confirmation with tracking

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Note: Your payment will be processed at the time of order.

3.3 Pricing and Taxes

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes. Customers are responsible for any applicable customs duties or taxes.

4. Shipping Policy

4.1 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipping
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipping

4.2 Delivery Expectations

Delivery times are estimates and may vary due to:

• Customs processing
• Weather conditions
• Regional service variations

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unopened items in original condition. Exceptions include:

• Opened food products
• Used dental or edible treats
• Opened hygiene products

5.2 Return Process

1. Contact us at [email protected] within 15 days
2. Include your order number and reason for return
3. We’ll provide return instructions
4. Ship items back in original packaging

5.3 Refunds

Refunds are processed within 3-5 business days of receiving returned items. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information and for all activities under your account.

6.2 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays or failed deliveries due to incorrect addresses.

6.3 Product Use

You’re responsible for:

• Properly supervising your dog with toys
• Following feeding guidelines
• Monitoring for any allergic reactions

7. Limitations of Liability

Dog Supply Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Events beyond our reasonable control (natural disasters, strikes, etc.)

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms or any other concerns:

Dog Supply Store
879 Lewis Street
Naperville, US 60540
Email: [email protected]