At Dog Supply Store, we want every tail to wag with satisfaction! If you or your pup aren’t completely happy with your purchase, we’re here to help with our hassle-free returns process. Please review our policy below.

Our Return Promise

We stand behind the quality of our premium dog products just like you stand by your furry friend. Most unopened items in their original condition can be returned within 15 days of delivery for a full refund or exchange.

Note on Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

  • Opened food products (Dry Food, Raw Food, Freeze-Dried Food, Air-Dried Food)
  • Used dental or edible treats (Dental Treats, Jerky Treats, Soft & Chewy Treats)
  • Opened hygiene products (Cleaning & Potty supplies, Flea & Tick treatments)

Easy 3-Step Return Process

Step 1: Initiate Your Return

Contact our dog-loving customer service team within 15 days of receiving your order:

Return Request Template

Subject: Return Request: [Your Order Number]

Body:
Hello Dog Supply Store Team,

I would like to request a return/exchange for my recent order #[Your Order Number].
Product Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once your return is approved:

  • Repackage items in their original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • For exchanges, clearly note which product you’d like instead

Step 3: Ship Your Return

We’ll provide you with return shipping instructions. Please note:

  • For refunds: You’re responsible for return shipping costs unless the return is due to our error
  • For exchanges: We’ll cover the cost of shipping the replacement item to you

Refund Processing

Once we receive your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Policy

Prefer a different product? We’re happy to help!

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as applicable
  • We’ll ship your exchange item as soon as your return is processed

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Puppy Promise: We know how important quality products are for your dog’s health and happiness. If you have any concerns about our returns process, our team of dog lovers is ready to help make things right!

For any questions about our returns policy, please contact us at [email protected] or call us at

+000 000 000
.

Now go give your pup some extra belly rubs (maybe while browsing our new arrivals)!

🐾 The Dog Supply Store Team