Welcome to Dog Supply Store’s FAQ page! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our pet-loving customer service team is always happy to help at [email protected].

About Our Store

What kind of products does Dog Supply Store offer?
We specialize in premium dog products including food (dry, raw, freeze-dried, and air-dried), treats (dental, jerky, soft & chewy), toys (chew, plush, interactive), and essential supplies (bowls, feeders, grooming, cleaning).
Where is Dog Supply Store located?
Our headquarters is at 879 Lewis Street, Naperville, US 60540. We ship worldwide (except select Asian and remote regions).

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via email.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after shipping
– Free Shipping: For orders over $50, delivered via EMS in 15-25 days after shipping
How long does order processing take?
All orders take 1-2 business days to process. Orders placed by 2pm CST on business days may qualify for same-day processing.
Do you ship internationally?
Yes! We ship globally except to select Asian and remote regions. Both shipping options are available internationally.
How are perishable items like raw food shipped?
We use specialized temperature-sensitive packaging to ensure raw, freeze-dried, and air-dried foods arrive fresh at your doorstep.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment information and never store your full credit card details.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receipt – no questions asked. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Refunds are processed within 3-5 business days after we receive your returned items.

Product Questions

How do I choose the right food for my dog?
Consider your dog’s age, size, activity level, and any dietary restrictions. Our food categories (dry, raw, freeze-dried, etc.) offer options for all needs. Email us for personalized recommendations!
Are your toys safe for aggressive chewers?
We offer a range of chew toys with different durability levels. Look for our “tough” rated toys for aggressive chewers.
Do you offer subscription options for regular deliveries?
Currently we don’t offer subscriptions, but many customers place regular orders for their favorite products. Ordering by 2pm CST helps ensure fastest processing!

Still have questions? Our team of dog lovers is ready to help! Contact us at [email protected] and we’ll respond within 24 hours (usually much faster!).